Tele – Law Service | What is the role of a PLV in Tele Law

Tele- Law is a legal service provided by the Department of Justice (DOJ - Ministry of Law, GOI) in partnership with Ministry of Electronics and Information Technology (MeiTY ) through CSC e-Governance Service India Limited, for mainstreaming legal aid to the marginalized communities in India by use of Communication and Information Technology for delivery of legal information and advice.

In which States the Service is available ?

Currently, Tele-Law Service is available for the states of Uttar Pradesh, Bihar, Jammu & Kashmir, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Tripura, Sikkim and Mizoram.

Who provides Tele-Law service?

Tele-Law service is provided through Common Services Centres (CSCs). Tele-Law service is currently available through 1000 selected CSCs spread across Uttar Pradesh and Bihar, and another 800 selected CSCs across Jammu & Kashmir, and eight States of the North East.

Who can avail of the Tele-Law service?

Any Citizen of India domiciled in Uttar Pradesh, Bihar, Jammu & Kashmir, Assam, Arunachal Pradesh, Meghalaya, Nagaland, Manipur, Tripura, Sikkim or Mizoram – facing a legal issue or in need of legal advice and counseling, may use this service. Citizens belonging to the marginalized section of society will be provided this service free of cost.

How can I find the nearest CSC that provides Tele-Law service? You may search for your nearest CSC providing Tele-Legal Services on CSC Portal. You can also ask for a list of CSCs in your area at the Gram Panchayat Office or District Headquarters. The Para Legal Volunteer in your area will guide you to your nearest CSC providing the Tele-Law service.

What is the role of a VLE in Tele Law?

VLE is a Village Level Entrepreneur that runs the CSC in your area and enables the Tele Law Service through his centre. You can also approach the VLE directly by going to the CSC and enquiring about the service. The VLE will :

∙ Make you speak to a PLV (Para Legal Volunteer) stationed at his center who will give you basic guidance and counseling.

∙ Register you for the Tele-Law Service by uploading your details in an information form on the Tele-Law portal. He will also upload and scan the required documents furnished by you.

∙ Generate an online appointment to connect you with a Panel Lawyer via a VCF (Video Conferencing Facility/ chat and/or telephone available in his CSC.

Who is a PLV?

∙ PLV is a Para Legal Volunteer deployed in your area by National Legal Services Authority/ State Legal Services Authority/Department of Justice for facilitating the Tele-Law Service.

∙ A PLV is stationed at the CSC in your area. PLVs will be stationed at 1800 Panchayats identified.

∙ A PLV is not a lawyer, but has basic understanding and knowledge of legal process.

What is the role of a PLV in Tele Law?

A PLV will :

∙ Give information about Tele Law Service to citizens in community gatherings and public places.

∙ Identify citizens in rural and remote areas in need of legal advice and information. ∙ Understand nature of the legal issue faced by the citizen.

∙ Facilitate registration of case at CSC, ask for documents such as Adhaar and Bank Account if any.

∙ Facilitate pre-appointment with panel lawyer, send a SMS for appointment reminder or change in schedule.

∙ Connect citizen to the Panel Lawyers through video conferencing facility at the CSC. ∙ Keep track of progress of applicant’s cases/grievances and maintain its record.

Where can I find a PLV?

You can find a PLV stationed at the CSC in your area. You may also find a PLV at Anganwadi meetings, Village Panchayat public meeting, Market place, youth club, community centre, mahila mandal, women SHGs, etc.

Who is a Panel Lawyer?

A Panel Lawyer is a legal expert stationed at NALSA/SALSA/CSC e-Governance Services India Limited. A Panel Lawyer is a tele-consultation expert who can give legal advice and opinion to the citizen through VCF/chat or telephonic services available at the CSC.

What is the role of a Panel Lawyer in Tele-law?

A panel lawyer will :

∙ Study the information and matter provided by you through the PLV on the Tele Law system at the time of Pre-Appointment with at the CSC.

∙ Connect with you over VCF for a period of 20 minutes to discuss your matter, give you legal advice and recommendations for further action to be taken by you.

How can I get an appointment with a Panel Lawyer?

The PLV or the VLE will help you to get an appointment with the Panel Lawyer. Appointment with Panel Lawyer is fixed for the next day after you register for the Tele-Law Service with the CSC. You can avail of maximum 3 appointments for the same case with the Panel lawyer assigned to you.

What documents does citizen need to furnish to use the Tele-Law service?

∙ Citizen will need to provide personal information and Aadhaar Number (wherever applicable).

∙ In case citizen belongs to marginalized section of society, citizen will need to provide proof of the same. List of documents that are accepted as proof for marginalized section persons is given in the Table below.

∙ Marginalized section citizens also need to give bank account details for refund of service fee. PLV can also guide you regarding case related or any other documents to be provided.

Sl. No. C

Citizen has to pay Rs. 30 for availing of the Tele-Law Service. It will include counseling by PLV and one appointment with Legal expert over VCF/chat or telephone for a fixed timeslot of 20 minutes. In case the Panel Lawyer reschedules the appointment, the citizen needs not pay for the rescheduled appointment.

I belong to marginalized section of society, what benefit can I get from the Government for Tele-Law ?

Tele-law service is free for citizens belonging to marginalized section of society. The amount paid by them at the CSC will be reimbursed through Direct Bank Transfer (DBT). For this, they have to provide their Bank account details to the VLE.

The following citizens belong to Category of marginalized persons (Section 12 of LSA Act, 1987) : ∙ Women

∙ Children

∙ Persons belonging to SC/ST communities

∙ Victims of trafficking

∙ Mentally ill and differently abled people

∙ Victims of natural disaster/ethnic violence

∙ Workers in unorganized sector/industrial workers

∙ Victims of acid attack

∙ Victims of drug abuse

∙ People of low income group

∙ Senior citizens

How can I make payment for the Tele-Law service availed by me? You can pay the VLE for the Tele-Law service by cash/ digital wallet.

Will my case be kept confidential if I use the Tele-Law service? Yes, your case will be kept completely confidential by the Panel Lawyer, PLV, as well as the VLE. Q.18 What should I do if I miss my appointment with the Panel Lawyer?

∙ If you miss your appointment with the Panel Lawyer then you will have to seek a fresh appointment.

∙ Fee paid by you for the missed appointment will be forfeited.

∙ However, in case your appointment is not completed because of absence of the Panel Lawyer, VLE/PLV will reschedule your appointment for which you need not pay again.

Is there a grievance redressal forum for Tele-Law Service? Where can I make a complaint?

Yes, you can email your grievances to telelaw.grievance@csc.gov.in or contact the grievance cell on ph NUMBER

What are the technical requirements for a PLV to provide Tele-Law Services?

∙ Web cameras

∙ Headphone & Speakers

∙ Good Internet connectivity with at least (1 Mbps)

Helpdesk Executive(s) may kindly contact the below mentioned officials for assistance in case of any difficulty –

Sl No. Name Designation Mobile No. E-Mail ID 1. Shri Pradeep Singh Executive 8750160831 pradeep.singh@csc.gov.in 2. Sahid Parvez 9868841750 sahid.parvez@csc.gov.in

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