E-District/SSDG Services
Q1. What is e-District ?
It is a Mission Mode Project for online delivery of Government services to citizens in a time bound and hassle free manner nearest to their doorstep through Registered CSC Centres in case applied through them and directly to registered account if applied through citizen portal.
Q2. How to avail of on-line services ?
Click on Login, enter User ID, Aassword, captcha and submit. After successful login, welcome page will appear. The list of services available to online users will appear. Click on a service you wish to apply for. This will open the respective online application form. Fill-up the form, click on attach annexure, upload scanned supporting documents and submit.
Q3. Within what time should the service be provided ?
Different services have been notified to be delivered within stipulated time which has been indicated against them in the notifications.
Q4. I am applying online, what documents do I need to submit at the counter for processing my application?
You need to submit filled up prescribed application form at CSC along with the Passport Size Photo, self-declaration certificate, copies of other supporting documents of the services as mentioned at the E-District portal
Q5. How to upload photograph ?
Photograph can be uploaded on online form in 2 ways. First, if you have a webcam (external or in-built) attached to your system, turn on the webcam. Click on the icon below your image to capture your photo. Alternately, you can also upload scanned photograph after resizing it. This can be done using any image resizing tool. E.g. In Microsoft Paint
Q6. What do I do if I do not have a valid Aadhaar Number ?
Aadhaar Number is not mandatory for registration or applying for any e-District services, you may use copy of ration Card, copy of Election ID Card, etc. as proof of ID.
Q7. Can I edit/delete/update the uploaded documents ?
No, once the document is uploaded it cannot be edited/deleted/updated
Q8. Why there is no Ink Signature in the certificate ?
The service delivers Digitally Signed service output. The IT Act, 2000, has enabled the Digital Signature to be considered at par with the Ink Signature.
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Q9. How to track my application status online ?
You can track your application status in two ways :
(a) By clicking on Track Application Status Report link.
(b) Login with your credential, click in View Status of Application. Then click on Track application status
Q10. What should I do if my application has been rejected ?
You will have to apply again after completing the documents/procedure, because once the application is rejected by the concerned authority, no further action can be taken on it. For further information on reason of rejection you may contact to the respective approval authority of the district.
Q11. What should I do if my application remains for more than the specified number of days ?
Please contact the concerned approval authority of the concern district.
Q12. What happens to my application if I do not attached the supporting documents while submitting the application ?
Your application will get rejected if necessary attachments are not found at the time of verification process.
Q13. My Issued Certificate is not verifying online. What should I do ? Please contact concern district administration/approval authority with your original certificates.
Q14. What if the e-District software does not work on my system ? Either your browser is outdated and does not meet the system requirements or your internet connection is too slow. E-District Website should be viewed in a screen resolution of 1024 by 768. For best performance your browser version should be IE 8 or higher.
Q15. How to get soft copy of Certificate / License ?
One can opt for soft copy of the service output by selecting Service Delivery Preference. Once the decision has been taken by authority and certificate / license has been issued, the Digitally Signed soft copy (PDF) will be sent to the applicants email id given in the online application form.
Helpdesk Executive(s) may kindly contact the below mentioned official for assistance in case of any difficulty –
Sl No. Name Designation Mobile No. E-Mail ID 1. Shri Madhukar Sharma Manager 9893301393 madhukar.sharma@csc.gov.in
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