About CSC Comun Services Center | What is CSC 2.0 ? register for CSC ID

 

Q1. What is CSC 2.0 ? 

CSC 2.0 is an extension of the original CSC Scheme. The CSC 2.0 is approved in August 2015.  The Project aims to establish self sustaining network of 2.5 lakh CSC centres at Gram  Panchayat (GP) level under Digital India - Pillar 3-Public Internet Access Programme – National Rural Internet Mission and deliver various citizen centric services. The model  of CSC 2.0 is envisaged as transaction based and service delivery based model, delivering a  large bouquet of e-services through a single delivery technological platform, which would  increase the sustainability of the CSCs across the country. 

This new Project would also include strengthening and integrating the existing one lakh  CSCs already operational under the initial CSC Scheme. 

Q2. What are the eligibility criteria to become a VLE ? 

∙ The Applicant should be a local resident 

∙ Age of the Applicant should be minimum 18 years 

∙ The Applicant should preferably have passed the 10th level examination from a  recognized Board 

∙ The Applicant should be fluent in reading and writing the local dialect and  should also have basic level knowledge of English language 

∙ Prior knowledge in basic computer skills would be an advantage 

∙ The Applicant should be motivated enough to be prime driver of social change  and disperse his/her duties with utmost dedication 

∙ The Applicant should be financially capable of investing for infrastructure  requirement of CSC. 

Q3. How to register for CSC ID ? 

To register for CSC ID, the Applicant should follow the following steps : 

a) Visit the URL http://register.csc.gov.in.  

b) Click on “Apply” button displaying on the homepage. 

c) Enter you Aadhaar number, name, select the authentication type and further add the  Captcha Text. Click on “Submit” button”. 

d) After authentication, please fill the details under the tabs, Personal, Residential, Kiosk,  Banking, Document and Infrastructure. Read all the terms and conditions given on the  “Certifications” tab. 

e) Review your details and click on “Submit” button to register yourself and an  application ID will be generated.

f) You will receive an acknowledgement email regarding successful completion of your  application on your email address provided during the registration process. 

Q4. What are the documents/proofs required at the time of registration for CSC ID ? 

The following documents are required to be uploaded at the time of registration – ∙ Photograph of Applicant 

∙ Copy of highest educational certificate of the Applicant 

∙ Proof of Identity of the Applicant 

∙ Proof of Address of the Applicant 

∙ One leaf of cancelled cheque  

∙ Copy of PAN Card 

∙ Copy of Aadhaar Number 

∙ Photographs of CSC (inside and outside) 

Q5. What is an Application number ? 

a) The application number is a unique number that is generated after successful registration.  You can track your application status by this unique number. 

Q6. How can I check the status of my application after completing the  registration ? 

a) Visit the URL http://register.csc.gov.in. 

b) Click on “Applications” menu and select “Application Status” option. 

c) Enter your application id and Captcha Text. Click on “Submit” button. You will get the  update on status of your application. 

Q7. How I will get the DigiMail credentials ? 

a) After successful creation of your CSC id a web link will be sent to your registered  email ID with “DigiMail” login credentials.  

b) Click on the link and you will be directed to “DigiMail “Portal.  

Q8. How I should get the credentials for Login into “Digital Seva Portal ? a) The same will be sent to VLE’s DigiMail with Wallet Pin. 

Q9. When would I be able to provide CSC services after acceptance of my  application? 

a) Once the Application is accepted and quality check is done, a web link will be sent to  your registered email ID with “DigiMail” login credentials. In Digimail, VLE will get the  CSC ID and Password alongwith e-Wallet PIN. 

b) The VLE is required to top up the e-wallet with a minimum amount of Rs 1,000/-. The  credentials of e-Wallet are provided alongwith the credentials of Digimail.

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c) Once the E-Wallet is activated with minimum top up amount, the VLE can start  making transactions on Digital Seva Portal. 

d) There are certain services for which the VLE is required to register separately such as  DigiPay (banking services through Aadhaar Enabled Payment System), IRCTC  ticketing. 

e) There are certain services for which the VLE is required to clear the Test such as  Insurance Product Sales. To sell insurance products, VLE has to clear RAP (Rural  Authorised Person) Test and get the licence from IRDA. However, any VLE can collect  renewal insurance premium. 

f) A VLE cannot make banking transactions as BCA unless bank allots KO code in favour  of the CSC. 

g) Each registered entrepreneur has to pass the Tele-Entrepreneurs Course available on  CSC Academy Portal. 

Q10. How can I provide the services available on “Digital Seva Portal” ? a) Visit the URL https://digitalseva.csc.gov.in 

b) Click on “Login” menu and give your user name and password which were sent to  your “DigiMail” account. 

c) You will find following menu : 

1. DASHBOARD: All the new announcements with new services are displayed in the  Dashboard menu. 

2. SERVICES : All the services available on Digital Seva Portal is shown in the “Services”  Menu. You can click on a particular service to get the transaction done. 

3. WALLET : Summary, Add Money, Balance Transfer, Revoke Balance and Recharge  History are available in Wallet Menu. 

4. PASSBOOK : Wallet Ledger, Refund, Cash Back, Operator Ledger, Fund Transfer and  Fund Revoke are available in Passbook menu. 

5. ORDERS: Order History is available in order Menu. 

6. ACCOUNT : VLEs profile is available in account menu where he can update his profile  including Bank account details.  

7. SUPORT: VLE can create a ticket for getting support/queries/assistance for his  transactions. VLE can also see the status of his open/pending tickets. 

Q11. How can I add money/ recharge/ Top up my Wallet ?  

a) After Login into the https://digitalseva.csc.gov.in 

b) You can add money to your wallet by various modes like: Digipay, Payment Gateway  and NEFT.

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Q12. How to reset DigiMail password ? 

a) Visit the URL https://register.csc.gov.in/myaccount. 

b) In “My account” section you can create a request to reset the same.  

Q13. How Can I change my “Digital Seva Password ? 

After Login into the https://digitalseva.csc.gov.in in account section, VLE may kindly use the  following steps : 

(i) Enter your old password. 

(ii) Enter the new password. 

(iii) Confirm the new password. 

(iv) Click on Update button to change your password. 

Note : Characteristics of strong password 

1. Should contain at least three of the five following character classes 2. Lower case characters 

3. Upper case characters 

4. Numbers 

5. Punctuation 

6. Special characters (e.g. @#$%^&*()_+|~-=\`{}[]:";`<>/ etc) except ( $ > < ` " ). 7. Contain at least 8 alphanumeric mixed with special characters and should not exceed  15 characters. 

Q14. How Can I change my “Wallet PIN ? 

(i) Enter your current Wallet Pin 

(ii) Enter the new wallet pin. 

(iii) Confirm the wallet pin 

(iv) Click on Submit button to change the Wallet Pin. 

Wallet Pin Criteria : 

(i) It is a 6 digit numeric only. 

(ii) Must be non sequential e.g. 123456 is NOT allowed, must be random e.g. 730287

(iii) Same numbers cannot be repeated consecutively e.g. 111111, 222222, 333333

(iv) Pin must be changed at least once in 30 Days. 

(v) Pin should never be written down or stored on-line without encryption. (vi) Do not reveal your PIN in email, chat, or any other electronic communication. 

Q15. When a CSC ID can be deactivated/blocked/deleted from the system ? A CSC ID can be blocked/deactivated/deleted in the following cases – 

∙ E-Wallet not created by the VLE within 3 months of ID creation 

∙ No transactions made by the VLE within 3 months of creation of E-Wallet  ∙ VLE overcharged the citizens for providing any e-Governance Services ∙ VLE used the CSC ID for any fraudulent activity. 

∙ Not passed the Tele-Entrepreneurship Course.

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Q16. What is the procedure for closing or surrendering of a CSC ID ? (a) The VLE may send a mail to the Head of Operations, CSC 2.0 informing that he/she is surrendering his/her CSC ID and requesting him to close his/her ID. 

(b) The VLE should give specific reason for surrender. 

(c) The request will be sent to the State Head for State Team’s comments. (d) On receipt of necessary comments from the State Team, appropriate decision is taken.  

Q17. What is the procedure of getting Wallet balance refunded after closing CSC ID ? 

After the CSC ID is closed, e-Wallet balance available at the time of closing of CSC ID would  be transferred to the bank account which was registered with CSC SPV at the time of  registration for CSC ID. 

Q18. Which is the implementing agency for CSC 2.0 ? 

CSC e-Governance Services India Ltd (CSC SPV) is the overall implementing Agency of CSC  2.0 as appointed by the Department of Electronics & Information Technology (DeitY)  currently known as the Ministry of Electronics & Information Technology(MeitY). 

Q19. What is the Project Duration ? 

4 Years, starting from December, 2015. 

Q20. How many CSC will by established in India ? 

At least one CSC in each Gram Panchayat across the Country.  

Q21. What are the infrastructure requirement for setting up of a CSC ? 

∙ 100 – 150 sq ft Space 

∙ 3 – 4 PCs with - licensed Windows 7 or XP-SP2 or above Operating System, at  least 500 GB Hard Disc drive, at least 4 GB RAM, Cd/DVD drive 

∙ Minimum 1 Printer (Deskjet/Laser) and Scanner 

∙ Digital / Web Camera 

∙ Genset/Inverter/Solar Panel for Power Back-up 

∙ Broadband Connectivity/Wireless Data Card  

∙ Furniture 

∙ Skilled Rural Entrepreneur 

∙ Biometric/IRIS Authentication scanner for banking/Aadhaar services  

Q22. What is the procedure of selection of VLEs ? 

The interested entrepreneurs may apply online for registration of CSC. If all the parameters  are satisfied, CSC ID will be created in favour of the applicant. Besides, selection of VLEs and  CSC location may also be undertaken by the State/UT Administration and DeGS, supported  by CSC SPV suitably. In this case also, the selected persons are to apply on-line for obtaining  CSC ID and Password.

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Q23. What will be the location of CSC ? 

∙ CSCs may be located within the Gram Panchayat Office complex or Point of  termination (PoT) for the National Optic Fibre Network (NOFN) or other  appropriate public building in Rural/ Urban/ Semi Urban areas. 

∙ In case, it is not possible to locate the CSC within one of these institutions, the  CSC may be set up under the guidance of DeGS near by the Gram Panchayat  Office, preferably in a government building or any other place (private/public  building) having good footfall and where NOFN horizontal connectivity will be  made available. 

Q24. Is setting up of more than one CSC at a single location allowed ? 

As per implementation Guidelines of CSC 2.0, CSC would be a transaction and service  delivery based ICT based outlet. The sustenance of any CSC will be decided by the market  driven force. Therefore, there is no bar in setting up of more than one CSC in any location. 

Q25. Is setting up of more than one CSC in one Gram Panchayat allowed ? 

As per implementation Guidelines of CSC 2.0, there should be at least one CSC in each Gram  Panchayat. There is no upper limit. Therefore, setting up of more than one CSC in a Gram  Panchayat is allowed under CSC 2.0. 

Q26. Is there any Monetary Support from Government to CSCs ? 

The CSC 2.0 is a complete entrepreneurship model, with State/UT Administration leading to  enablement of the factors that would lead to self sustenance of the CSC outlets. So, there is  no monetary support to CSC. 

Q27. Is there any manpower support from the Government to implement the CSC  2.0 ? 

Yes, there is provision for manpower support at the State and District level to implement the  CSC Project as well as handholding the VLEs. There will be 2 district level resources in each  District, while there will be State level resource as per the following scale – 

1. States having upto 20 Districts : 1 State level resource per State 2. States having more than 20 Districts, : 2 Resources per State but upto 60 Districts  

3. States having more than 60 Districts : 3 State level resources  

Q28. Is there any provision for Capacity Building of the VLEs under CSC 2.0 ? 

Yes, there is provision for conducting entrepreneurship development Programme for the  VLEs of rural areas at Government’s cost at least once in the lifetime of the Project. CSC SPV  has already prepared Training Contents and Training Module for conducting such  Programme.

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Q29. Is there any provision for Branding of CSCs under CSC 2.0 Project ? 

Yes, there is provision for fixing Glow Sign Board displaying Common Branding of the CSCs at  the Gram Panchayat level at the rate of one CSC in each Gram Panchayat at Government’s cost.  

Q30. Who are the key stakeholders in CSC 2.0 ? 

I. National Level 

∙ Department of Electronics and Information Technology (DeitY) 

∙ CSC e-Governance Service India Ltd - CSC-SPV 

∙ National Level Resources (NLR) 

II. State Level 

∙ State-UT Administration/ State Nodal Department 

∙ State Level Resources (SLR) 

III. District Level 

∙ District Administration/District e-Governance Society (DeGS) 

∙ Village Level Entrepreneur 

Q31. What is the revenue sharing with the VLEs ? 

CSC 2.0 recommends that revenue sharing with the VLEs is at least 80% of the income from  the commission on the transactions and balance 20% shall be apportioned to other  stakeholders, leading to sustainability of VLEs. This may, however, vary in specific services  keeping in view the requirement of service provider. 

Helpdesk Executive(s) may kindly contact the below mentioned officials for  assistance in case of any difficulty – 

Sl No. Name1. Shri Navin Patwardhan General Manager 9792002905 navin.patwardhan@csc.gov.in

2.Shri Vineet Kapoor Manager 9839131660 vineet.kapoor@csc.gov.in